Appliance Repair Cincinnati, OH
I initially called the Provider name locked. Repair call center to schedule the appointment but ended up scheduling online because the Indian call center representative asked for my credit card number so that they could bill me $59 if I cancelled the appointment. I have used Provider name locked. Repair in the past and know that this is not standard business practice. I did not give him my credit card number and was able to schedule online with no credit card number requested. I did let Provider name locked. Customer Service Resolution Dept know what happened and they said that a credit card number in advance of service is NOT required.
Regarding the actual appointment to have the dryer repaired; the online scheduling works just fine. Confirmation is sent via email and you can track estimated arrival time online on the day of service. Technician was supposed to be here between 8-12 and arrived at 11:40 am. I already had an idea what the problem was with the dryer before he arrived by researching online. It was the thermal cut-off (fuse in the dryer). It was a $45 part which was what I had seen online. What was the big rip-off is the labor rate at $141/hr. From the time he knocked on my door until he was walking out was 1 hr. The $79 you would pay for him to show up and diagnose the problem is supposedly "applied" to the cost of repair. I accepted the cost in advance of repair so can not complain other than to say that it is very high. I believe the technician has a lot of discretion in how they estimate labor. I've had Provider name locked. Repair of a washer in the past and it was much less in labor; I think it was just a more honest technician. When I spoke to the Provider name locked. Customer Services Resolution rep, she said Provider name locked. has no standard hourly "labor rates" and that the technician makes the estimate. The older appliances I have are work horses and have not broken nearly as often as newer appliances but I think next time I will perhaps attempt the repair myself after having Provider name locked. diagnose the problem.