Top Shelf Appliance Service - 23 Reviews - Appliances & Repair

Appliance Repair Federal way

Appliance Repairs / May 28, 2020

I called asking Bruce if he only did services or if he sold parts. He said that he focused on services but asked me what I was looking for. He then referred me to the place that had the part. When there was nothing in it for him, Bruce helped me out. Five star guy.

Bruce was awesome! Very professional very reasonable and did a great job on our refrigerator. He also explained how it all works very well! We would strongly recommend him!

Bruce is upfront, honest, and efficient. I will never go anywhere else for appliance repairs after today. He was great about educating me, helping me understand what is happening and why it was happening. He was very patient and happily answered all my questions. He came out and fixed my 2 year old Maytag dryer today. He showed up when he said he was going to and was very honest about options and the price to repair it. (No surprises!) He also told me what was going on with my refrigerator (not freezing so well) and was honest about telling me he couldn't repair it. I've opted to go out and shop for a new unit as it is 18 yrs old anyway. He didn't even charge me to diagnose it! I can't say enough good things! I highly recommend him! $175 motor replacement on a 2 year old Maytag dryer, plus diagnosing my refrigerator.

Bruce is a straight shooter. Tells you straight up the sorts/brands of appliances he works with. Shows up on time, does great work. Highly recommended.

I chose Bruce initially because his name was the same as mine, then because of all the great reviews both here and elsewhere. But my experience with him justifies all those reviews, and now I'm going to add my own! My GE washer's tub began to bang alarmingly during the spin cycle, and I couldn't figure out why using google-foo. Time to call someone far more competent then me. So I called Bruce Monday morning. He answered, and asked if he could come Tuesday morning first thing, to which I happily agreed. Bruce arrived promptly, popped open the GE washer, checked the tub suspension springs (which were fine), then showed me the problem: the tub's shipping prongs had somehow jumped the matching prongs on the floor of the washer frame, through which a bolt was placed when the washer was being shipped. After the bolt is removed after shipping, the prongs serve no more purpose, except maybe to cause problems if one set catches the other. Mine were holding the suspended tub out of true (and making it clang alarmingly during the spin cycle). It was an easy fix, and timely, too. Not to mention that Bruce is a personable guy, someone who's opinions on related topics I respect, and is someone I'm proud to share a name with ;)

I have never had such poor customer service ever!!! He was rude and not easy to work with. He should have had a prior authorization before coming to repair my refrigerator, which he had fixed a year prior, same problem, but had none. I told him that Frigidaire was paying for this and he then took the parts out of my frig and then tried to charge me twice for the repair!! I would never suggest him to anyone.and hopefully my frig (which is only 2.5 yrs old) will not need a new ice maker again!!

Always appreciate Bruce's fast response and great work. This time it was the 26 year old fridge leaking out the back. Called him this morning. He was booked until Monday, but if he had a cancelation he would call us. 2 hrs later, he called with his morning free. Everyone moved to afternoon. An hour later our leak is gone. Bruce is always diligent, and willing to explain what he's doing and why. And what we can do to avoid other issues in the future.

Bruce came by and within a seconds of looking at my 7 year old front load washer knew what the problem was. Bruce fixed the problem within 10 minutes of identification with parts he had on hand. Bruce was very friendly and knowledgeable. I would call him again for any of my other appliance repair needs. I highly recommend him to anyone else looking for an appliance repairman as my previous interactions with competitors have not been so great.

I was referred to Bruce by someone who has been using him for their appliance repair. My 2.5 year old Maytag washer crapped out recently & after watching a few youtube videos, pinpointing the problem and too much work, I've decided to give Bruce a call. That same day (8/13/14) he called me back, probably at the end of his work day, 4:30pm and we set up an appointment for Friday, the 15th. Honestly is what Bruce stands for. On the 13th, Bruce talked to me over the phone, for about 10 minutes, listening to what was going on with the Washer and gave me tips. Keep in mind that he still had me down for my appointment. But he continued to give me tips (as I continued to work on troubleshooting on my own with the help of youtube, he basically was giving me free advice, awesome). I feel that I narrowed my problem down and he felt that I sort of knew what I was talking about and if I failed to figure it out, he'd show up still, which he did. An important thing to know is that Bruce can only give you a time frame, sort of like comcast, because appliances come in different shapes and sizes which take please be patient. But he did show up within minutes. I'll mention that he had a sweet silver, CIA type, brief case, that holds his tools, and like every other review states, that awesome mustache. It took him about 10 minutes to figure it out. He is knowledgeable and by just interacting with him, can tell he takes his job seriously. I highly recommend him and hope others do as well. Again, thank you so much Bruce!

Excellent service, reasonable rate, came to house immediately, done in an hour. Highly recommended! My bottom freezer (Maytag French door fridge) was leaking water from front, clogged drain. Bruce came to the rescue. Quote over phone was accurate.

Honest reasonably priced. Bruse gave us great advice on how to keep our refrigerator running correctly also. Extremely helpful

Easy review - communication was to the point - quote was dead on accurate - service was on time and with great quality. It's reasons like this I love Yelp, because I"m able to find high quality work at a fair price. Would use Bruce again in a heartbeat.

FABULOUS, WONDERFUL, FAST, CURTIOUS, AND GREAT AT HIS JOB! I can't say enough nice things about Bruce. He answered his phone and was helpful and curtious and told me when he could be at my home no problems. He is reasonable on his charges and knows what he's doing. Very nice man as well, I will most assuredly be calling him again for any appliance repairs I need. THANK YOU Bruce!

My front loading washer quit in mid-cycle on a Wednesday evening way too late to call anyone so, early the next morning after picking his name out of a list of search engine results I called Bruce shortly before 7:00 a.m. and left a voice mail. I thought I'd be lucky to get a response sometime that day and was very surprised when I got a call back right around 8:00 a.m. Bruce said he could come right out and I told him I needed time to get back home since I didn't expect such a prompt reply. He met me at my home at 9:00 a.m. and after listening to my description of the...