Appliance Repair Gaithersburg462 W Deer Park Rd
Gaithersburg, MD 20877
Fantastic. He gave a time window of when he would be here and called to say when he would get here. He arrived on time and gave us an honest appraisal and options of what to do when the dryer stopped working. He walked us through different options and gave us his honest opinion of what to do. Would highly recommend to anyone looking for repairs.
John was fantastic. Patient, answered all my questions, didn't price gouge me and fixed the problem right. Am thrilled to finally have an appliance repair person I can trust!
John is exactly what you want in a service technician: 1.) friendly 2.) knowledgeable 3.) honest 4.) reasonable pricing 5.) flexible work schedule I would highly recommend him to anyone needing their fridge, oven, stove, dishwasher, etc... repaired.
John was extremely quick at responding. I thought I would have a wait until the next day but he was here within a few hours. He explained what was wrong with my refrigerator and was able to fix it quickly, at a cost that seemed reasonable to me. He was very pleasant and polite. I hope I won't have to any time soon, but I would definite call Star Appliance Repair again. Update: had to buy a new refrigerator today. Wish the repair had lasted a little longer. John said I might need a new one soon but I didn't think it would be this soon.
I have worked with John on three separate occasions. He has professionally served us on repairs/issues related to our refrigerator (he honestly told us to replace instead of repairing a costly part - this suggestion made him no money/$0), dishwasher, and our washing machine. Although his schedule does not always allow for it, he has even made it out the same day of my initial call (other companies make you wait 4-10 days). As long as he is in business, I will never call anyone other than Star Appliance to fix our appliances. Thank you, John, we could not be happier.
I almost don't want to write a good review because John is a gem that I want to keep secret! Called about a fridge in the garage that needed repair because it wasn't maintaining cold enough temps and he was honest that we would continue to have issues because of the fluctuating temperatures in the garage but it's a second fridge for us and we weren't looking to replace it so he tried something (i'm not terribly good with technician lingo) and told me to text him the next day if it worked. It was better, but still not totally fixed so I texted him and he came back (ON A SATURDAY MORNING) while we weren't even home and fixed it without charging us an additional service fee. Without a doubt, we won't hesitate to call John the next time we have issues with any of our appliances. I literally signed up for Yelp to leave him my first review!
We had an appointment at 11am for a fridge that stopped working. John showed up on time and was very professional. I would highly recommend John to anyone who needs appliance repair.
Great company! John was prompt and courteous. He arrived on time and quickly diagnosed my problem. He was able to order parts and provide accurate pricing during his first visit. He came back the next day and quickly repaired the stove. After having dealt with Home Depot to try and fix the problem it was nice to find a professional who actually knows his business and takes it seriously. We will definitely use John and Star Appliance in the future and recommend him to friends and family
Came to my girlfriend's house to repair washer machine that was over 25 years old. Told her to invest in a new washer. Very honest. I would trust him to repair any appliance. Has done work for a few friends and relatives. I carry his card in my wallet. Brian L.
John is very honest and when something is outside his comfort zone he is quick to tell you so. I called for an appliance problem and john came same day. He was completely up and I would trust him and call upon him again
Called John on Monday morning and he came in the afternoon to fix my 5-year-old Maytag dishwasher. Very efficient and charged reasonable price. Highly recommended!
I just had this gentleman overhaul my Maytag electric dryer. Rollers, belt, idler pulley. He was very friendly, spoke perfectly clear English, professional, did a couple of things I didn't even request, and cleaned up after himself. I also found his prices on parts and labor to be very reasonable for the area.