Appliance Repair Seattle YelpSeattle, WA 98133
Sergio, the technician, came on time and very professional. He fixed the leaking water issue of my refrigerator. he also did some extra work in cleaning and etc. very good service, recommended.
We sent an email on Sunday morning that our washing machine had stopped working. Within 30 minutes, we received a call from SAR to ask what the problem was and to arrange a time for someone to come out and help (this is the only reason I'm giving them two stars and not one). We settled for Tuesday from 3pm-6pm. Around 5:15 on Tuesday, we get a call from the guy who's supposed to come over that he's backed up. He wants us to describe what the issue is and then he'll call back later that night to give us an estimate for how much it will cost. He never called back that night. Mid-morning the next day, he calls to tell us it will cost $500. He hasn't even seen our washing machine to really know what the problem is so I'm not sure where he came up with $500. Needless to say, we told him not to bother. We won't be using SAR in the future.
Sergio was awesome and honest, helpful and engaging. He told me it would be much cheaper to replace my aging stove and range than it would to repair it. I really appreciated his candor. I recommend this company without hesitation, and especially Sergio!
So happy with Sergeo - he called to let me know my appointment needed to be re-scheduled then, totally over the phone, and via text helped me figure out that the repairs and equipment would have cost more than a new stove saving me a great deal of time and money. While he didn't do a repair for me today I would totally call him back in the future for any kind of appliance repair! Thank you!
We had a small accident with water leak from our fridge's ice maker affecting our hardwood floor (as detected by the leak company), we called Seattle appliance repair for service/repair. Tanner came-in and checked the water connection to ice-maker, and essentially detected it as no-issue. He simply re-seated the pipe and verified there was no leak, he root caused it to a one-time leak due to back-pressure from the ice-maker (as we had left the freezer crack-open one night). He didn't charge us the service fee, even though he came all they way from Seattle to eastside to look into the issue. Appreciate the customer service !!
Tanner, the tech arrived the same day as my call. He was timely, courteous and gave some great explanation of my washer woes. He delivered the news that the repair was more costly than a new machine and gave great advice for our next machine.
Making an appointment was easy. A couple of days later Sergio showed up at the scheduled time and assessed our stove repair. Then, since our case was unique, he suggested an electronics expert. We appreciated his frank and efficient approach.
Great experience. They were able to get me on the schedule right away. Tech Alfred called 30 minutes out, was on time, diagnosed the problem right away and gave me helpful advice to keep my fridge running well into the future. Will call Seattle Appliance Repair first in the future.
Great service, which started from the first impression. Sergeo (the technician) was able to come out within less than 24 hours of my initial call - the other places I checked were 1.5 to 2 weeks out. As promised, he called with enough notice before his arrival that I was able to ensure somebody was home to meet him. He was courteous (e.g. removed his shoes before entering the house without being asked). He diagnosed the problem quickly. He presented me with the options, including the pros and cons of repair vs replace. Based on the age of the appliance and cost of the part, which they don't mark up, it makes more sense for me to replace the appliance (stove/range). Sergeo's honesty makes good business sense. If he had pressured me to repair, I would have seen through it and they would have lost a customer for life. Instead, I will turn to them first the next time I think I need a repair. Kudos to Sergeo.
Sergeo was fantastic! He called to let me know that he was running ahead of schedule and could come early if it was convenient for me. Of course! He assessed the problem quickly and was in and out in under 30 minutes. I will definitely use Seattle Appliance Repair again.