Turner Appliance Repair Indianapolis4004 S Meridian St
Indianapolis, IN 46217
Absolutely excellent service! We bought a 'newer' w/d set on Craigslist (yes, I know 'never do that.') because our set was acting up. The CL set didn't work (go figure). Called Turner who put me in touch with a tech on the phone. He gave some recommendations that I tried (he was spot on). But it was a part issue. I called back and they scheduled a service tech to come out the next day. Chris L. came out and diagnosed the problem with my 'new' machine, made solid recommendations for my old washer and had it up and running in no time - instead of trying to go for a much more expensive fix on my CL treasure. Chris L. new exactly where to look, what to look for, and how to test the machine. His level of expertise, professionalism, and customer service were top notch. I would recommend this company without hesitation. Honesty and integrity like this is hard to find in today's day and age.
I purchased a used W/D set for my son, who was moving to Terre Haute. The salesman told me they had a 60 warrenty, but they didn't go that far. The first time he used the dryer, it stopped heating. Long story short, the dryer needed a new timer. I went to Turner today to see if they would reimburse me something for the repair. I spoke with Mike the manager. He was very friendly and helpful. He credited me $80, which is their hourly repair rate. I was very pleased with this. He didn't have to do anything, but he heard me out and we came to an agreement. We have purchased from Turner before, and are very happy with them.
Two great experiences with this company, a year apart for different appliances. Honest, polite, and didn't try to sell me more than I needed. On this latest visit, Jeff the technician could have easily just replaced our dryer controller board for a few hundred bucks and went along his way ... but instead, he tried a few other things first to make sure I really needed to spend that money. As it turned out, it was just a loose connection and I only had to pay the service call fee! I feel like many appliance repair companies wouldn't be that honest, kudos to Jeff and Turner Appliance. I definitely trust these guys and give them a strong recommendation.
These guys are so great, we can always get good quality appliances here and their service is very nice too!! Easy to work with. Very helpful.
Terrible service. They came out to replace a dryer part, it broke the next week and they would not fix it under the warranty that they claimed I had. They wanted to charge me more than the dryer was worth. Bought a used dryer off Craigslist for half of what they wanted to charge me to (re)fix the broken part on my old dryer. Would not recommend this company.